Privacy Policy

Safaa Albea Waste Collection & Transport provides scheduled and on-call collection and transport services for eligible medical, clinical, sharps, pharmaceutical and chemical waste across Dubai.

Privacy contact details:

This Privacy Policy applies to facility and business-contact information collected through:

• The Safaa Albea website
• Contact forms
• Quotation request forms
• Email enquiries
• Telephone enquiries
• WhatsApp communications
• Trade licence submissions
• Quotation preparation
• Contract preparation
• Collection scheduling
• Customer support
• Business correspondence
• Website cookies and analytics, where enabled

This Privacy Policy does not automatically apply to the independent privacy practices of third-party websites, platforms or services linked from the website.

Safaa Albea may collect the following information when reviewing an enquiry, preparing a quotation, creating a contract or arranging a waste collection service:

• Healthcare facility or organization name
• Facility type
• Dubai collection location
• Trade licence copy
• Trade licence number or details
• Contact-person name
• Job title or designation
• Business email address
• Business mobile or WhatsApp number
• Telephone number
• Waste type or description
• Estimated waste quantity
• Waste packaging details
• Container type and condition
• Preferred collection frequency
• Requested service plan
• Quotation information
• Contract information
• Collection instructions
• Billing and invoicing details
• Business messages and correspondence
• Photographs or documents needed to assess the waste or packaging
• Website technical information where analytics, cookies or security tools are enabled

A trade licence may contain information identifying the business owner, manager or authorized representative. Safaa Albea uses this information only for legitimate verification, quotation, contract, invoicing, service and record-keeping purposes.

Safaa Albea does not require patient names, patient files, diagnoses, treatment information or medical records to prepare a quotation, contract or routine collection schedule.

Healthcare facilities must not submit patient-identifiable information through:

• Website forms
• Email
• WhatsApp
• Uploaded documents
• Waste photographs
• Collection instructions

Do not submit:

• Patient names
• Medical-record numbers
• Emirates ID details
• Passport details
• Diagnoses
• Treatment details
• Laboratory results linked to an individual
• Prescriptions linked to an individual
• Patient photographs
• Patient files
• Confidential clinical documents
• Any other patient-identifiable health information

When describing waste, provide only the minimum operational information required to assess:

• Waste type
• Estimated quantity
• Packaging
• Container condition
• Collection frequency
• Collection location

If patient information is submitted accidentally, Safaa Albea may restrict access, delete the information where appropriate or contact the sender for clarification.

Safaa Albea may collect information when an organization or its representative:

• Completes a website contact form
• Requests a quotation
• Contacts Safaa Albea by email
• Contacts Safaa Albea through WhatsApp
• Calls the business number
• Provides a trade licence
• Requests a contract
• Sends waste or packaging information
• Sends photographs or supporting documents
• Confirms a collection schedule
• Communicates with the business-development team
• Communicates with the operations team
• Communicates with accounts or administration
• Uses the website
• Accepts cookies or analytics technologies where enabled

Safaa Albea collects and uses facility and business-contact information only for clearly defined, lawful purposes. These include:

• Responding to enquiries received through the website, email, telephone or WhatsApp
• Preparing quotations and proposals for waste collection services
• Providing, scheduling and performing waste collection and transport services
• Preparing, performing and managing service contracts and related obligations
• Verifying the organization, its licensed activity and its authorized representative
• Preparing invoices and managing payments, accounting and record-keeping
• Providing customer support and handling complaints or service issues
• Maintaining the security, reliability and performance of the website
• Improving website usability and understanding how visitors use the site
• Preventing fraud, misuse or unauthorized activity
• Complying with applicable legal, regulatory, accounting and record-keeping requirements
• Establishing, exercising or defending legal claims and protecting legitimate business interests
• Sending service or marketing communications only where legally permitted and where appropriate consent has been obtained

Information will not be used for unrelated purposes without an appropriate legal basis or, where required, additional notice or consent.

Depending on the circumstances, Safaa Albea may process information because:

• The individual has provided consent
• The organization has requested a quotation
• Processing is necessary before entering into a contract
• Processing is necessary to perform a contract
• Processing is necessary to comply with legal or regulatory obligations
• Processing is necessary for legitimate business and operational purposes
• Processing is necessary for financial, insurance or record-keeping purposes
• Processing is necessary to establish, exercise or defend legal claims
• Processing is otherwise permitted under applicable UAE law

Where processing is based on consent, consent may be withdrawn by contacting Safaa Albea. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

Safaa Albea may request a copy of the customer’s trade licence or relevant licence details for quotation, contract, verification, invoicing and service-record purposes.

Trade licence information may be used to:

• Confirm the organization’s legal name
• Confirm the licensed facility or business activity
• Confirm the Dubai facility or branch
• Prepare a quotation
• Prepare a service contract
• Verify the customer entity
• Prepare invoices
• Maintain commercial and operational records
• Support applicable compliance requirements

Customers should not send unrelated personal identification documents unless they are specifically requested through an appropriate and secure process.

The website quotation and contact forms include a required consent checkbox that reads:

“I agree that Safaa Albea may use the facility and contact information provided to review this enquiry, prepare a quotation or contract and contact our organization regarding the requested service. I have read the Privacy Policy.”

• The checkbox is not pre-selected.
• The checkbox is required before submission.
• “Privacy Policy” links to /privacy-policy.
• Service-enquiry consent is kept separate from marketing consent.

If optional marketing communication is introduced, a separate, non-pre-selected checkbox will be provided.

Safaa Albea may share relevant information only where reasonably necessary with:

• Authorized Safaa Albea personnel
• Business-development staff
• Operations staff
• Accounts and administration staff
• Website hosting providers
• Email and communication providers
• Website form providers
• Customer-management or CRM providers
• Information technology providers
• Cybersecurity providers
• Accountants
• Auditors
• Insurers
• Legal or professional advisers
• Approved operational partners where required for a confirmed service
• Government, regulatory, judicial or law-enforcement authorities where legally required

Only information reasonably necessary for the relevant purpose will be shared.

Safaa Albea does not sell facility or business-contact information to advertisers.

When users contact Safaa Albea through WhatsApp, email or another communication platform, information may also be processed through the systems of the relevant service provider.

Healthcare facilities must not send patient data, patient records or confidential clinical files through WhatsApp or ordinary email.

Only facility, business and operational information necessary for the quotation, contract or collection arrangement should be provided.

Safaa Albea will handle information received by its team according to this Privacy Policy and applicable requirements.

Safaa Albea primarily manages information within the United Arab Emirates. However, some website, hosting, cloud, email, communications or analytics providers used to operate the site may process or store limited information on servers located outside the UAE.

Where such international processing takes place, Safaa Albea seeks to rely on reputable providers and to apply reasonable contractual, organisational and technical safeguards consistent with applicable UAE law. Providers are not listed here individually and may change over time.

Safaa Albea retains facility and business-contact information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries and quotation requests that do not lead to a service are typically retained for up to 24 months from the last meaningful contact, so that follow-up quotations and repeat enquiries can be handled consistently.
• Customer, contract, collection, invoicing and accounting records for active or former customers are retained for the duration of the business relationship and for a further period required by applicable UAE commercial, tax, accounting and record-keeping laws (commonly at least 5 years after the end of the relevant financial year, or longer where the law requires).
• Trade licence copies and verification records are retained for the duration of the business relationship and for the retention period required for accounting, contractual and compliance purposes.
• Communications, complaints, incident and dispute records are retained for as long as reasonably necessary to manage the matter and any related legal, insurance or regulatory obligations.
• Website technical and analytics information is retained only for the period necessary for security, performance and usage analysis.

Some records may be retained for longer where required by applicable law, or where reasonably necessary to comply with accounting, tax, insurance, contractual or regulatory obligations, or to establish, exercise or defend legal claims.

When information is no longer reasonably required, it is deleted, securely archived or anonymised as appropriate.

Safaa Albea applies reasonable administrative, organisational and technical safeguards designed to protect facility and business-contact information against unauthorised access, accidental loss, misuse, alteration, unauthorised disclosure, destruction or unlawful processing.

These safeguards include, where appropriate:

• Restricted staff access on a need-to-know basis, with individual user accounts and passwords
• Confidentiality obligations for personnel handling customer information
• Secure, reputable website and email hosting with encrypted connections (HTTPS/TLS)
• Regular software updates and maintenance of the website and business systems
• Access controls, logging and monitoring for key business tools
• Secure storage and, where applicable, backups of business records
• Contractual and security expectations for technology and service providers
• Internal review of security practices as the business and its tools evolve

While Safaa Albea takes information security seriously, no website, email system, cloud service, messaging platform or internet transmission can be guaranteed to be completely secure. Users are encouraged to send only the information reasonably required for the enquiry, quotation or service, and to avoid sending sensitive or patient-identifiable content through ordinary channels.

If Safaa Albea becomes aware of a personal-data incident, it will assess the issue and take reasonable steps to contain, investigate and address it.

Where legally required, Safaa Albea may notify the relevant authority and affected individuals according to applicable requirements.

Subject to applicable UAE law and relevant exceptions, individuals whose personal information is held by Safaa Albea may request to:

• Access the personal information held about them
• Request correction of information that is inaccurate, incomplete or out of date
• Request deletion of personal information where legally permitted
• Withdraw consent to marketing communications at any time
• Object to or request restriction of certain processing
• Request information about how their personal information is processed and shared
• Receive information in a portable format where legally and technically applicable
• Raise a privacy concern or complaint

To exercise any of these rights, contact Safaa Albea using the details in the Privacy Contact section below. Safaa Albea may need to verify the identity and authority of the person making the request before responding.

Some information may need to be retained where required by law or reasonably necessary for contractual, accounting, insurance, security, compliance or dispute purposes. Withdrawing consent does not affect processing lawfully completed before the withdrawal.

Send privacy requests to:

Please include:

• Full name
• Organization name
• Business contact details
• Clear description of the request
• Information that helps Safaa Albea locate the relevant records

The Safaa Albea website uses two main categories of cookies and similar technologies:

• Essential cookies: required for the website to operate correctly, including basic navigation, security and form functionality. These cannot be switched off from within the site.
• Analytics cookies: where enabled, these help Safaa Albea understand, in aggregate, how visitors use the website so it can be improved. Analytics cookies do not identify individual visitors by name.

Most modern browsers allow users to view, block or delete cookies through their browser settings. Blocking essential cookies may affect how parts of the website work.

The website may contain links to independent third-party websites, applications or platforms. Safaa Albea does not control their privacy practices, security or content. Users should review the relevant third-party privacy policies before submitting information.

The Safaa Albea website is intended for facilities and adult business representatives. The website is not intended to collect personal information directly from children. If a parent or guardian believes that a child has submitted personal information through the website, they may contact Safaa Albea for review and appropriate action.

Safaa Albea may update this Privacy Policy when its website, service processes, technology providers or legal obligations change. The updated version will be published on this page with a revised Last Updated date. Material changes may also be communicated through the website or another appropriate channel where reasonably necessary.

For privacy questions or requests, contact: